As a long term automotive shop owner, I work at giving my customers the proper guidance for longevity of their vehicle without over spending their money. It is a balance that I have worked diligently on. The one event that has stuck in my memory is when a customer wanted another “tune up” 15,000 after the last one was done. I very kindly and patiently explained that newer vehicles just didn’t need service that frequently. When I was done with my spiel, I was feeling good about what I had said, my integrity, and saving this good customer money. What his response was took me off my feet. He said that his dad told him (back in the 60’s) that a car should be tuned up every year. He told me it I had no place saying that his deceased father was incorrect and then hung up. I never did hear from this customer again. Times have changed many things. Vehicles of today are so much more advanced then vehicles of yesteryear, procedures are different. Ever since that day, I ... read more